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Frustrated Manger-any managers out there to help?
October 19, 2013
5:04 am
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Forum Posts: 0
Member Since:
September 29, 2010
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Hi All,
I am controller/office manager of a small company. I starte there 4 years ago. I have six people that I supervise. When I was hired it was only for controller, I was given office manager shortly thereafter. I thought since all six people had been there a long time it wouldn't be as bad as I thought. Boy was I wrong. The company was sold in January and the new owners are extremely professional whereas the old owner was not-he was very lax with most things. As a manager my belief is that my job is to see that everyones job gets done in a timely fashion. When someone is out sick or vacation I need to find someone that can cover. If no one is willing to cover than I am to delegate a person to cover. I, as manager, should be the last resort to cover the job. Please anyone out there tell me if I am wrong. My employees resent me because I don't sit down & do the job I make them do it. They are very opinionated and have no problem directing their rath at me. I have been screemed at many times and have corrected them for doing it but it still goes on. There are two other managers who get spoken to the same way but not as often as I do. I think it's because I am the newest person and I supervise the most people. The other day I corrected a girl for having idle chitchat after she clocked in. This goes on frequently and when their not behind in their work I don't mind as much. But this is the same person who complained to me about having no coverage( her coverage is in the hospital ) and being behind in her work. I told her to get back to work and she ranted at me. Most of them have already expressed in no uncertain terms that since I am the new person there I should do the work and that other managers they have spoken to say they do that and so should should I. I don't believe it but I need someone to tell me I am correct. The other two managers are afraid to bring this to the new owners because they think they will look bad. Any advice would be greatly appreciated.

May 10, 2014
7:37 am
Forum Posts: 1134
Member Since:
January 18, 2012
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Hey Mousey:

I understand your frustration, but it's imperitive that you do not disallow people within your work enviornment to take a few minutes once in a while to actually interact with their co-workers.  It will actually help them to be more productive if they do not feel that you are watching every move they make.  When people come to work, they do so because they need to feed & clothe themselves.  They are coming to do their job whatever it is to pay their rent, mortgage, bills, car payments, schooling for their children & everything else that they must.  Perhaps they don't have cars & must travel a great distance by transit to arrive at their jobs.  If they feel like going to work is basically like being locked in a cage where their manager/supervisor is watching every last thing they do, they will only become more & more resentful.  If you would like to earn their true respect, show them some respect back.  I know you also have deadlines and quotas to meet & it must be very stressfull, but consider that if they have at least one or two people in their work enviornment that they are perhaps happy to see each day & chat  with for a short while, that it will make their day just a little more pleasant.  Should their jobs involve customer service, you must understand that their overall moods will reflect on how well they treat your customer.  This really matters for any company.  I could be wrong, but I don't think that work should be similar to a form of slavery.  Imagine if these employee's actually had a chance to feel welcome perhaps?  As a leader, I think your role is to try to understand the stresses of their individual tasks & the finest way you can actually understand their stress is to spend a couple of hours each week doing their job.  Your expertise in management & your training might enable you to revise some procedures to make their jobs more rewarding and less cumbersome.

I hope you do not take offence to my reply & I apologize in advance if I in any way offended you.


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